Emergency Reporting and Evacuation Procedures

Types of emergencies to report:

  • Fire
  • Medical
  • Workplace Violence
  • Active Shooter
  • Bomb Threat
  • Extended Power Loss
  • Flood/Leaks
  • Severe Weather

Security Phone Numbers:

Receiving Desk Direct 602-251-0200    

Heard Cell – 602-692-3137



Fire Alarms

The fire alarm is a loud horn followed by a man’s voice that repeats, “Attention, attention, an emergency has been reported. Please proceed to the nearest exit, and do not use the elevator. The alarm continues until it is officially reset by security. Anytime you hear the alarm, you should immediately stop what you are doing and escort the group to the nearest exit.

  • Fire alarms will only sound in the zone that the alarm was generated from. (Pull Station, Smoke Detector)
  • The museum has four separate fire zones:
    • Museum (1st floor, 2nd floor, and basement)
    • Museum Shop
    • Steele Auditorium and Cafe
    • Dorrance Education Center
  • Fire alarms will only sound in the zone that the alarm was generated from. (Pull Station, Smoke Detector)
  • All doors leading out of the museum, public and emergency exits have a pull station located next to the door which can be activated when exiting.
  • Fire Extinguishers are located throughout the museum.
  • The gates at the end of the old entrance facing Monte Vista will be unlocked in an emergency. If you are close to the gates at the entrance, there is an emergency release on the gates to allow people to exit.
  • If you are close to the museum admissions, you should proceed to that exit with the group. If the route to the old or new man entrance is blocked, leave the building immediately through the nearest exit to the outside.
  • When the alarm sounds, follow the above instructions. Guides would be well advised to know the locations of the fire alarm pull boxes located at every exterior exit.
  • The guide must take a group to an exit, even if someone knows a child pulled the alarm.

Medical Emergency

Report all medical problems immediately to Security with the nature and location of the emergency.

In the event of minor medical problem (i.e. fall, bump, cut, fainting but conscious) during a tour, the guide must request the group to remain quietly at this location. The guide must go immediately to the Security desk in Admissions to alert the security officer on duty or alert any security officer along the way to admissions of the situation.

For a serious medical emergency (heart attack, unconscious, life threatening) call 911 immediately and then alert Security.

  • Avoid unnecessary conversation, with or about the ill or injured person. You may add to the person’s distress or fear.
  • Except with Security do not discuss the possible cause of an accident or any condition that may have contributed to the cause.
  • Under no circumstance should you discuss any insurance information with members of the public.
  • Do not move victim unless absolutely necessary.
  • In case of bleeding try to avoid contact with blood or other bodily fluids.
  • There are two AED/Automated External Defibrillators. One inside to the right of the West Doors in to Steele pre-function. A second one is located inside to the right of admissions doors behind the security desk.
  • Wheelchairs are available for visitors from the security desk at admissions.

Workplace Violence

  • Defined as any act or threat of physical violence, harassment, intimidation, or threatening disruptive behavior that occurs at the work site.
  • Criminal Intent: Shoplifting, robbery, trespassing
  • Customer/Client: Unhappy with service provided
  • Worker-to- Worker: Generally demonstrated by former or present employee
  • Domestic Violence: Women are targeted much more frequently than men; an abuser knows exactly where his/her spouse will be during work hours.

Active Shooter/Terror Attack

Source:  Salient Systems (Heard Museum systems partner) and Northern Arizona University Police Department, Flagstaff, Arizona

  • Be aware of your surroundings and other people.
  • Look for Exit Signs, plan escape routes.
  • Try and make a mental layout of where you are.
  • Move away from sounds of gunshots and away from windows and stairways.
  • If possible, exit area quickly/quietly, advise others you see to follow you. If they choose not to follow, leave them behind.
  • Getting out, break windows/corners are the weakest.
  • Leave behind purses, laptops, briefcases, coats, that will slow you down.
  • Move/run in a straight line, keep hands raised, spread fingers apart.
  • Avoid quick movements toward police.
  • Avoid asking for help or directions when evacuating.
  • If inside, hide out of shooter’s view, lock or barricade doors if possible.
  • Silence electronic devices.
  • Turn off lights.
  • Do not hide in groups, spread out.
  • When safe, only one person calls 911, give your location.

As a last resort, FIGHT

  • Arm yourself with a heavy object; throw items, fire extinguisher, books, shoes, etc.
  • Incapacitate shooter, act with extreme physical aggression; don’t worry about shooter’s comfort or screams.
  • Secure weapon.
  • Pile on, one person per limb and head, restrain until police arrive.

Keep in mind

  • Do not attempt to leave in your vehicle, can lead to serious injury to yourself or others.
  • National average police response time is 3 minutes.
  • An active shooting scene can last 4-7 minutes.
  • First responders are not there to give first aid.
  • You may have to wait 72 hrs. before you are allowed to come back on site to get belongings/vehicles.
  • Remember, a crime has been committed and now an investigation of the scene begins.